Applying the learning organisation concept in a resource squeezed service organisation
| Autor: | Margaret Somerville, Alison McConnell-Imbriotis |
|---|---|
| Rok vydání: | 2004 |
| Předmět: |
Organizational Behavior and Human Resource Management
Teamwork Knowledge management Social Psychology business.industry media_common.quotation_subject Lifelong learning Qualitative property Interpersonal communication Development Learning organization Informal education Team learning Service (economics) business Psychology media_common |
| Zdroj: | Journal of Workplace Learning. 16:237-248 |
| ISSN: | 1366-5626 |
| DOI: | 10.1108/13665620410536318 |
| Popis: | This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organisation in a resource squeezed service organisation. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine facilities to provide baseline information to be complemented by qualitative data collected in the second stage. Strengths in the dimensions of leadership and systemic connection and weaknesses in the areas of dialogue and inquiry, team learning and empowering people were revealed. Preliminary qualitative data support the findings and add to the meaning of the questionnaire results. Subsequent discussions with the organisation about the questionnaire suggest that it was a useful tool to enhance workplace learning. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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