Linguistic Crisis Prediction: An Integration of the Linguistic Category Model in Crisis Communication

Autor:	Xiaochen Angela Zhang, Jonathan Borden
Rok vydání:	2019
Předmět:	Linguistics and Language Sociology and Political Science Social Psychology media_common.quotation_subject Organizational crisis Language and Linguistics Linguistics Education Anthropology Perception Psychology Attribution Crisis communication media_common
Zdroj:	Journal of Language and Social Psychology. 38:650-679
ISSN:	1552-6526 0261-927X
DOI:	10.1177/0261927x19860870
Popis:	Through two experiments, this study examines the relationship between linguistic choice and attribution perception in organizational crisis. Experiment 1 demonstrated that abstract (vs. concrete) language in crisis news elicited higher attribution and lower purchase intentions. Experiment two showed that preventable (vs. victim) crisis led to higher usage of abstract language in describing and commenting on the crisis. Also, abstract language use in describing and commenting on the crisis mediates crisis clusters’ effect on purchase intentions. Furthermore, attribution of crisis responsibility mediated crisis cluster and in-group/out-group’s effects on abstract language use in describing and commenting on the crisis. The findings empirically connect two attribution theory-rooted theories: linguistic category model and the situational crisis communication theory.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::be6ab221939484e43164dc69ca6ae197 https://doi.org/10.1177/0261927x19860870 Zobrazit plný text záznamu