Status differentials and framing in the implementation of IT ‐enabled task migration strategies
| Autor: | M.N. Ravishankar, Ilan Oshri, Jade Wendy Brooks |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Process management
Computer Networks and Communications Computer science media_common.quotation_subject 05 social sciences Frame (networking) 02 engineering and technology Unit (housing) Task (project management) Framing (social sciences) 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Information system Position (finance) Set (psychology) Function (engineering) 050203 business & management Software Information Systems media_common |
| Zdroj: | Information Systems Journal. 32:414-439 |
| ISSN: | 1365-2575 1350-1917 |
| DOI: | 10.1111/isj.12334 |
| Popis: | In globally distributed environments, gaps exist between an organizational-level decision to migrate IT-enabled tasks and the actual execution of strategy since a highlevel consensus does not always specify the precise sequencing and pacing of task migration in detail. This absence of operational-level detailing can trigger status-led enactments of power. Drawing on a qualitative case study of a distributed finance function in a global logistics firm, this paper explores how high-status business units frame their task migration actions and contrasts it with how a low-status support unit frames and accounts for the actions of high-status business units. The findings show how high-status business units frame their own actions as protecting, supporting and monitoring the migrated tasks while the low-status support unit frames the same set of actions as resisting, interfering and hypercriticizing. Theoretically, the paper suggests that during the implementation of task migration strategies, frames deployed by a low-status unit considers its weaker position of power and serves to neutralize conflict with the more powerful, higher-status unit. |
| Databáze: | OpenAIRE |
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