Categorizing Obstacles in e-Government
| Autor: | Peter Parycek, Bettina Rinnerbauer, Michael Ginner, Gabriela Viale Pereira |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Knowledge management
E-Government business.industry Computer science Process (engineering) media_common.quotation_subject 05 social sciences Usability 0506 political science Obstacle 050602 political science & public administration Conceptual model 0509 other social sciences 050904 information & library sciences business media_common |
| Zdroj: | ICEGOV |
| DOI: | 10.1145/3047273.3047367 |
| Popis: | E-Government implementation and adoption is influenced by several factors having either an enhancing or an aggravating effect on e-government implementation and use. This paper aims at shedding light on obstacles hindering mainly e-government implementation from two perspectives: the supply- and the demand-side of e-government services. The contribution to research is seen in summarized insights into what obstacles in e-government were identified in prior research and the suggestion of a classification of obstacles into the two categories of formal and informal obstacles. Literature was reviewed following a conceptual model encompassing a merger and extension of existing approaches. A process of identifying obstacles and improving services in the form of a loop is discussed before possible future research lines will be pointed to. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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