Autor:	Carolyn Blunt, Martin Hill-Wilson
Rok vydání:	2015
Předmět:	Voice of the customer Customer retention Service quality Customer advocacy Knowledge management Process management Customer Service Assurance business.industry Customer reference program Business Customer to customer Customer intelligence
Zdroj:	Delivering Effective Social Customer Service: How To Redefine The Way You Manage Customer Experience And Your Corporate Reputation
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::b6a2fcc358df4637d25b40ae856e3a77 https://doi.org/10.1002/9781118662663.ch4 Zobrazit plný text záznamu