Long-Term Oriented Marketing Relationships and Ethical Conduct in Outsourcing Sector
| Autor: | Elsa Bawani Satkunasingam, Naresh K. Malhotra, Gibson C. Ndubisi, Celine Marie Capel, James Agarwal, Nelson Oly Ndubisi, Ashutosh Patil |
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| Rok vydání: | 2016 |
| Předmět: |
Marketing
ComputingMilieux_THECOMPUTINGPROFESSION Offshoring business.industry media_common.quotation_subject 05 social sciences Context (language use) Public relations Service provider Outsourcing 0502 economics and business Mediation 050211 marketing Quality (business) business Relationship marketing 050203 business & management Applied Psychology Ethical code media_common |
| Zdroj: | Psychology & Marketing. 33:372-388 |
| ISSN: | 0742-6046 |
| Popis: | The study evaluates the positive effect of long-term oriented marketing relationship on ethical conduct from the perspective of the service provider (i.e., the agent-firm), by integrating the relevant literature from relationship marketing, ethics, and long-term orientation domains. The paper proposes that service providers that build relationship quality with their clients will display increased ethical conduct toward them. Specifically, the study examines the positive influence of the dimensions of relationship quality (that are relevant to the offshoring services context) that the service provider firm's employees undertake and their impact on ethical conduct. Overall, the results indicate that the commitment-only full mediation model of relationship marketing variables on ethical conduct is a better representation than both direct-effects model and other competing mediating models examined in this study. Fundamentally, it means that customer service officers should incorporate long-term orientation and commitment in their principal–agent relationships that will provide the impetus for undertaking ethical behavior. The article concludes with a discussion and implications of the findings. |
| Databáze: | OpenAIRE |
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