Connecting and Communicating with the Customer: Advertising Research for the Hospitality Industry

Autor: Marla B. Royne Stafford
Rok vydání: 2020
Předmět:
Zdroj: Journal of Advertising. 49:505-507
ISSN: 1557-7805
0091-3367
DOI: 10.1080/00913367.2020.1813663
Popis: Research on the advertising of services emerged after Lovelock (1981, 1983) and Zeithaml, Parasuraman, and Berry (1985) published seminal articles on services marketing that distinguished between g...
Databáze: OpenAIRE
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