Innovation in Services: The Case of Fleury—A Diagnostic Medical Center

Autor:	Eduardo Pinheiro Gondim de Vasconcellos, Marcos Alberto Castelhano Bruno, Liliana Vasconcellos-Guedes, Rendrik Franco, Luís Fernando Ascenção Guedes, Patricia Yumi Maeda
Rok vydání:	2014
Předmět:	Service (business) Engineering management Knowledge management business.industry Innovation process Factory (object-oriented programming) Center (algebra and category theory) Business Element (criminal law) H1n1 virus Service process Open innovation
Zdroj:	Managing Consumer Services ISBN: 9783319042886
DOI:	10.1007/978-3-319-04289-3_11
Popis:	This book is mainly focused on the need to combine theater driven and factory driven organisations. It says how to involve customers to design the service process. In this sense, it is mainly related to the innovation in service processes. This chapter introduces another interesting element of innovation, the role of strategy and culture.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::b67496048472d07696b37cf3f959502e https://doi.org/10.1007/978-3-319-04289-3_11 Zobrazit plný text záznamu