Integrating Governance, Service Management and Project Management of IT

Autor:	Fco. Javier Saenz Marcilla, Eugenio Fernández Vicente, Mercedes de la Cámara, Jose A. Calvo-Manzano
Rok vydání:	2012
Předmět:	Information Technology Infrastructure Library Project governance Knowledge management Process management OPM3 business.industry Program management ISO/IEC 20000 Business Project management Extreme project management Project management triangle
Zdroj:	Communications in Computer and Information Science ISBN: 9783642311987 EuroSPI
DOI:	10.1007/978-3-642-31199-4_10
Popis:	IT governance is critical for business improvement in organizations. In the same way, the value of IT must be improved. Often the product of an IT project is an IT Service. A good management of IT projects help to improve IT Services value. For this purpose, some frameworks and standards have been developed. Among them, project management framework PRINCE2 and the IT governance and management standards ISO/IEC 38500 and ISO/IEC 20000 are highlighted. Their application means a clear improvement, but this is far from covering the organizations expectations. IT project approach integrating the needs of business and technology that support is a key to achieve the expected success for IT projects in organizations. This paper presents a summary of the study performed to find out if PRINCE2 meets the governance and management requirements of ISO/IEC 38500 and ISO/IEC 20000. The study could help improving success expectations of PRINCE2 projects.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::b5edcff41d05bfb8915ea4187926e76b https://doi.org/10.1007/978-3-642-31199-4_10 Zobrazit plný text záznamu