Public service motivation and customer service behaviour: testing the mediating role of emotional labour and the moderating role of gender
| Autor: | Angsuthon Srisuthisa-ard, Wisanupong Potipiroon, Sue R. Faerman |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Service (business)
fungi 05 social sciences 0506 political science Management Information Systems Emotional labor Public service motivation Management of Technology and Innovation 0502 economics and business 050602 political science & public administration Customer service Business Marketing 050203 business & management |
| Zdroj: | Public Management Review. 21:650-668 |
| ISSN: | 1471-9045 1471-9037 |
| DOI: | 10.1080/14719037.2018.1500629 |
| Popis: | Prior research indicates that public service motivation (PSM) provides a motivational base for effective emotion regulation. This study extends this body of research by investigating how service wo... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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