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This work consists in a search for knowledge management through the development and testing of a model of knowledge mapping. For this purpose, previous applications and studies on knowledge maps are analyzed and a theory of leadership is integrated in the framework. The operationalization of the model is evaluated by the indicators of a conscientious and reflexive direction and control of the process of information, as well as the determination of the results and a leadership focused in the necessary knowledge of the individuals to the achievement of these results. An action-research approach is applied in a Brazilian software development company named Tergus Systems. The results of the exploration and testing of the knowledge map presented in this study reveals some possible contributions and limitations. Indications for future research and recommendations for practitioners are also given. |
