A comprehensive quality improvement model: integrating internal and external information

Autor:	Ming-Chun Tsai, Shu-Ping Lin, Ching-Chan Cheng
Rok vydání:	2021
Předmět:	Service quality Process management Quality management 0502 economics and business 05 social sciences Key (cryptography) Perfect competition 050211 marketing Business General Business Management and Accounting 050203 business & management Objective assessment
Zdroj:	Total Quality Management & Business Excellence. 33:548-565
ISSN:	1478-3371 1478-3363
DOI:	10.1080/14783363.2021.1882841
Popis:	In a highly competitive market, service quality gap, competitor performance and objective assessment of service quality are the key considerations for identifying the critical deficiencies of servi...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::b44bc774c9fd607c262c5787e3e1d6a2 https://doi.org/10.1080/14783363.2021.1882841 Zobrazit plný text záznamu