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Instructional Designers who occupy a centralized position within the university structure face unique challenges when collaborating across discipline-specific communities of practice. In addition to wide diversity in subject matter-specific technological needs, different departments carry their own cultural values surrounding technology-enhanced instruction, as well as unique histories of successes and failures with technological systems used to support teaching and learning. In addition, schools and colleges within the same university, when decentralized, present challenges to interdisciplinary collaborations and communications across departments. Among teams of Instructional Designers specifically, the shifting nature of focus, working groups, vendors, versions, and interfaces, as well as changes in University leadership can compound issues of planning, organizing, implementing, and tracking technological work with faculty and departments longitudinally. This paper offers a case study of the adoption and use of a cloud-based software tool used in pursuit of greater cohesiveness, support, collaboration, and partnering across a large campus infrastructure. It draws on organizational literature focusing on collaborative software in the workplace, as well as industry accepted best practices in customer relationship management. |
