Fusion of dispatching centres into one entity: effects on performance
| Autor: | P. Rasanen, K. Porthan, J. Kuosmanen, Taneli Väyrynen, Markku Kuisma, Teuvo Määttä, Maria Nousila-Wiik, James Boyd |
|---|---|
| Rok vydání: | 2010 |
| Předmět: |
medicine.medical_specialty
business.industry medicine.medical_treatment Outcome measures General Medicine medicine.disease Appropriate use Triage Surgery Anesthesiology and Pain Medicine Phone medicine Emergency medical services Observational study Cardiopulmonary resuscitation Medical emergency business Risk assessment |
| Zdroj: | Acta Anaesthesiologica Scandinavica. 54:689-695 |
| ISSN: | 1399-6576 0001-5172 |
| DOI: | 10.1111/j.1399-6576.2010.02243.x |
| Popis: | Background: Dispatching centres were fused into one of the 112 entity, which caused concerns regarding whether the medical calls could be processed effectively also in the new centre. We evaluated the effects of the reform on key performance criteria in medical calls. Methods: This observational study in the Helsinki Dispatching Centre consisted of two periods: Period I 2 years before the reform and Period II 2 years after. The main outcome measures were answering and call processing times, accuracy of risk assessment and appropriate use of ambulances. Results: In Period I (n=574,276), 92.2% of all incoming phone calls were answered within 10 s and in Period II (n=758,022) 82.8% (P 5 min and in Period II 29.8%, 36.1% and 34.1% (P |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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