Analisis Kepuasan Pasien Rawat Jalan terhadap Pelayanan Farmasi di Rumah Sakit Pertamina Bintang Amin Bandar Lampung
| Autor: | Zaleha Ulfa, Dessy Hermawan, Riyanti Riyanti, Koidar Amirus, Nurhalina Sari |
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| Rok vydání: | 2022 |
| Zdroj: | Malahayati Nursing Journal. 4:2937-2951 |
| ISSN: | 2655-4712 2655-2728 |
| Popis: | The drug administration worldview has moved from drug direction to medication and patient direction. Fulfillment is a significant piece of wellbeing administrations since patient fulfillment can't be isolated from the nature of wellbeing administrations. This study aims to determine the relationship between outpatient satisfaction with pharmaceutical services at Pertamina Bintang Amin Hospital in Bandar Lampung. The independent factors are reliability, tangible, responsiveness, assurance, empathy and the dependent factor is patient satisfaction. It's a cross-sectional study that uses a quantitative approach. All patients/families of outpatients taking medication at the outpatient pharmacy unit within one week of working hours were included in this study. Samples were taken using a technique called purposive sampling. Multivariate and univariate data analysis was performed. known that there is a significant relationship between reliability, tangibles, responsiveness, assurance, and empathywith patient satisfaction with pharmaceutical services, obtained respectively – each value [(reliability; p-value = 0.037: OR = 2,130),(tangibles = p-value = 0.017 : OR = 2.251), (responsiveness ; p-value = 0.036: OR = 2.080), (assurance ; p-value = |
| Databáze: | OpenAIRE |
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