A Empirical Study of Institutional Repository Service Quality and Users' Loyalty on Library- Users' Satisfaction as a Mediation

Autor:	HsienHsien Chu, ChaoJen Cheng, YihYeong Lin
Rok vydání:	2013
Předmět:	Service quality General Computer Science General Mathematics Academic learning media_common.quotation_subject Structural equation modeling Institutional repository Empirical research Loyalty Mediation Quality (business) Marketing Psychology media_common
Zdroj:	INTERNATIONAL JOURNAL ON Advances in Information Sciences and Service Sciences. 5:62-69
ISSN:	2233-9345 1976-3700
DOI:	10.4156/aiss.vol5.issue2.8
Popis:	Institutional repository is an academic learning system in Taiwan. This research aims at empirical study of institutional repository service quality on users’ loyalty to college library. The outcomes of the questionnaires based on Structural Equation Modeling (SEM), and prove the hypotheses of this study. The results showed that e-service quality has the indirect positive effect through the mediating influence of users’ satisfaction on loyalty.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::afa0b85c30930015c02ac04da924e181 https://doi.org/10.4156/aiss.vol5.issue2.8 Zobrazit plný text záznamu