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According to the entropy conception of management, entropy is the main integral indicator of the state of an individual project or an organization as a whole. The need for such a new approach to management is due to significant changes in the conditions of conducting all types of businesses and the implementation of various projects, and, as a result, an increase in uncertainty of both conditions and results of companies or project implementation. The entropy conception of management is universal in terms of the essence of projects or activities, covering both commercial projects and types of activities, as well as non-profit ones in each case and any direction. Therefore, the quality of project management processes according to the entropy conception of management is evaluated using entropy. Quality management in the project is formed from two components: the quality of the project product and the quality of project management processes. In this article, assessment and monitoring of the quality of project management processes is proposed to be carried out on the basis of an entropy conception of management. Accordingly, an indicator of the quality of project management processes is the information entropy of the project, which meaningfully reflects the «confidence» of the management system (project team) in the specific results of a project. Three basic dynamics of the information entropy of the project are considered, including «ideal» dynamics, which provide for a uniform reduction in entropy in the project implementation process. Comparison of the actual entropy of the project and the ideal one is proposed in the form of an appropriate index, the values of which allow to identify the quality of management at a certain stage of the project life cycle. The proposed method is demonstrated on a particular example. The practical use of this method will provide to identify the critical state of project management processes to prevent their negative impact on the success of the project. |
