Finding diamonds in the rough: Designing selection tools for retail staff
| Autor: | Philippa Riley |
|---|---|
| Rok vydání: | 2014 |
| Zdroj: | Assessment and Development Matters. 6:6-9 |
| ISSN: | 2752-8111 2040-4069 |
| DOI: | 10.53841/bpsadm.2014.6.1.6 |
| Popis: | A major UK high street jeweller wanted to develop a new selection process for its store-based roles. A comprehensive design process was used, starting with an extensive job analysis comprising observations, interviews and over 1,000 survey responses. Sifting tools were developed incorporating job performance data to ensure their validity. Engaging face-to-face assessments were devised, with highly structured scoring processes. This case study shows how rigour can be achieved within challenging practical constraints. |
| Databáze: | OpenAIRE |
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