Emotions in the Classroom: Examining Environmental Factors and Student Satisfaction

Autor:	Elyria Kemp, Kim H. Williams, Carla Childers
Rok vydání:	2013
Předmět:	Service (business) Affective behavior Higher education Service delivery framework business.industry Applied psychology Hospitality industry Education Likert scale ComputingMilieux_COMPUTERSANDEDUCATION Business sector Business Management and Accounting (miscellaneous) Psychology business
Zdroj:	Journal of Education for Business. 89:7-12
ISSN:	1940-3356 0883-2323
DOI:	10.1080/08832323.2012.738258
Popis:	Education shares many similarities with service delivery in the business sector. The student often experiences the total service within the classroom. Marketers in retail stores and the hotel and hospitality industry have long acknowledged the ability of the physical environment to influence behaviors and therefore make concerted efforts to create environments that generate emotional responses from consumers. This research considers the role that environmental factors and students’ affective responses play in contributing to overall student satisfaction. Implications for higher education are provided.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::ac8162390daaa5f2b7a8a24091c1ff4c https://doi.org/10.1080/08832323.2012.738258 Zobrazit plný text záznamu