Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises

Autor:	Chao Li, Wei-Xi Feng, Shuihua Han, Shivam Gupta, Sachin Kamble
Rok vydání:	2022
Předmět:	Information Systems and Management Strategy and Management Management Science and Operations Research Business and International Management Computer Science Applications
Zdroj:	Journal of Global Information Management. 30:1-26
ISSN:	1533-7995 1062-7375
DOI:	10.4018/jgim.309377
Popis:	Infrastructure digital transformation may create value for logistics enterprises; but its whole process is still full of uncertainties. Prior research focused on smart control in view of the infrastructure and ignored the driving role of digital governance in the process of digital transformation. Here, the authors investigate the relationship between digital adaptive governance and digital transformation, and actively explore the effect of digitalization on service quality improvement in logistics enterprises. The authors take servitization as the moderator to examine the interaction between digital transformation and service quality. Through 227 valid responds of senior executives and workers at the production line from 46 logistics enterprises in China, the authors use partial least squares and hierarchical regression analysis to test the hypotheses empirically. Results suggest that digital adaptive governance, infrastructure digital transformation and servitization have positive influence on service quality. Digital adaptive governance has positive influence on infrastructure digital transformation.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::abeb22ec2a689461941ef1dade489203 https://doi.org/10.4018/jgim.309377 Zobrazit plný text záznamu