| Popis: |
Prior research on miscommunication has focused on specific types of miscommunication rather than general principles. As a result, relatively little is known about how people experience and react to instances of miscommunication. We conducted two studies to examine these issues. The first study was a survey in which respondents recalled instances of an experienced miscommunication, and then responded to a set of questions regarding the incident and their reactions to it. All participants were able to recall an instance of miscommunication and our three-category coding scheme (referent, intention, referent plus intention) captured over 95% of recalled instances. Participants viewed these miscommunications as relatively unserious, and sometimes humorous, but also confusing and frustrating. Most of the time both interactants were aware of the miscommunication, but when only one interactant was aware, the miscommunication was judged as far more serious. Reactions to miscommunication were explored in more detail in a second, nonreactive “Big Data” twitter study in which we harvested all tweets containing the word “miscommunication” and compared them, using LIWC (Pennebaker et al., 2015), with tweets containing the word “communication”. Tweets about miscommunication were higher in negative emotionality and certain types of cognitive processing. Hence, the occurrence of miscommunication elicits elevated levels of negative emotions and higher levels of cognition as a means of making sense of the miscommunication. |
