Outsourcing 2.0: Towards an Innovation-Driven Process Model for Client-Vendor Relationships in Information Technology Outsourcing

Autor:	Robert Linden, Christoph Rosenkranz, Nikolaus Schmidt
Rok vydání:	2017
Předmět:	Process management Interview business.industry Vendor Process (engineering) 05 social sciences Global information system Field (computer science) Knowledge process outsourcing Outsourcing Identification (information) 0502 economics and business 050211 marketing business 050203 business & management
Zdroj:	Lecture Notes in Business Information Processing ISBN: 9783319703046 Global Sourcing Workshop
Popis:	While most ITO deals focused on cost-reduction through outsourcing of already matured services, tasks and systems, many ITO engagements are moving into new directions – the joint identification and exploiting of innovative, IT-based ideas to generate additional value for the organization and strengthen its market competitiveness. This paper proposes to investigate how the client-vendor relationship need to be modelled, structured, and managed to foster innovations within ITO. To answer our research questions, we conducted an explorative field study by interviewing 16 ITO experts from both client and vendor organizations. Our research results in an enhanced client-vendor relationship process model consisting of five process steps as well as corresponding categories describing management actions focusing on innovation generation within ITO client-vendor relationships. The contribution of our study is the development of an innovation-focused model for managing such relationships and the extension of our understanding of ITO management in times of increased digital innovation.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::a9ba0191fe9baa3fcda9cc4db2971612 https://doi.org/10.1007/978-3-319-70305-3_3 Zobrazit plný text záznamu