| Popis: |
The political changes after 90s were accompanied by major economic changes, transforming from a centralized to a decentralized economy. During the past two decades, public sector in Albania has been through a dramatic change, mostly on structural aspect. The main objective of this paper is to evaluate the performance of the public sector through indicators based on citizens’ perceptions.Another aspect intended to be addressed through the questionnaire is the assessment of consumers’expectations of the public good, with issues related to the economy, legal and institutional framework, modernization of public administration, etc. The survey took place in Albania, wherein a number of questionnaires were delivered and fulfiled.In this context 16 variables were developed considering the sectors education, health, safety and security, law enforcement, transparency (information, accountability), property rights, investments and public utility services. The other purpose of this study is to analyze the differences in the perceptions of public sector performance that could come from different groups of interviewees, grouped by: gender (male or female), education (higher or secondary) and sector where the interviewee is employed (in the public or private sector). Evaluation of variables in this study are rated using Likerttype scale. Each variable is measured through items, which are estimated through Exploratory Factor Analysis (EFA) as the most used technique in social sciences studies, Principal Component Analysis (PCA) method is implemented. Referring to the citizens’ expectations, this paper will contribute to enhance the performance of the activities of public organizations and government institutions. In addition, the results of this study, aim to help policy-making structures to improve the performance of public administration in providing public services to citizens. |
