Consumer Rights: The Perception of Business Managers in Hong Kong

Autor: Oliver H. M. Yau
Rok vydání: 2015
Předmět:
Zdroj: Proceedings of the 1987 Academy of Marketing Science (AMS) Annual Conference ISBN: 9783319170510
DOI: 10.1007/978-3-319-17052-7_30
Popis: This paper presented an exploratory study which used a sample of business managers to understand their attitude towards consumer rights. It is expected that the findings would be useful for international marketing managers when making relevant marketing decsion in Hong Kong. This study indicated that most business managers had confidence in products in the market place and valued highly the system of free-enterprises in Hong Kong. Most respondents thought that consumers in Hong Kong had not many opportunities to be heard and to redress and businessmen were not aware of the polluted environment by advertisements and products.
Databáze: OpenAIRE