A Conceptual Model That Identifies Mathematical Models and Lean Techniques for Problem-Solving at the Different Decision-Making Levels of Service Companies

Autor:	Zaida E. Alarcón Bernal, Ricardo Aceves García, Arturo Fuentes Zenón
Rok vydání:	2021
Předmět:	Set (abstract data type) Service (systems architecture) Diamond model Decision support system Mathematical model Systems theory Level of service Management science Computer science media_common.quotation_subject Conceptual model media_common
Zdroj:	Journal of Service Science and Management. 14:160-188
ISSN:	1940-9907 1940-9893
DOI:	10.4236/jssm.2021.142011
Popis:	In this research, a decision support model was developed for micro, small and medium service enterprises (MSMEs). Using the systemic approach through the diamond model, it was possible to conceptualize with precision the variables that determine the closure of MSMEs in Mexico. Using this methodology, a conceptual model was formulated that contextualized the variables in a set of problems. Then the problems were defined and placed in the different decision levels of a company; finally, through the solution process, mathematical models and lean tools were identified for their resolution. Consequently, the model developed in this research classifies the variables that cause the failure of Mexican MSME service companies into groups of problems, formulates and locates these problems in each of the strategic decision levels, and shows the different tools useful for solving these problems.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::a649d19a41480854f35f61af4822eb4d https://doi.org/10.4236/jssm.2021.142011 Zobrazit plný text záznamu