Integrated web and telephone service creation
| Autor: | Michael Benedikt, Kenneth Charles Cox, Kenneth G. Rehor, J. Christopher Ramming, Peter Andrew Mataga, David L. Atkins, Thomas Ball, David Ladd, Carlos Puchol, Curtis Tuckey, Thomas R. Baran |
|---|---|
| Rok vydání: | 2002 |
| Předmět: |
Service (systems architecture)
Markup language Multimedia Computer science business.industry Dynamic web page HTML computer.software_genre World Wide Web Interactive voice response The Internet Web content Electrical and Electronic Engineering User interface business computer computer.programming_language |
| Zdroj: | Bell Labs Technical Journal. 2:19-35 |
| ISSN: | 1089-7089 |
| DOI: | 10.1002/bltj.2029 |
| Popis: | We describe a system for creating, maintaining, and analyzing interactive services that require access from multiple devices. The system augments the infrastructure of the World Wide Web with Mawl, an application-oriented language for specifying form-based services in a device-independent manner, and TelePortal, a software/hardware platform that enables telephone access to Web content via standard interactive voice response (IVR) platforms. Service creators link service logic and presentation with templates written in an extension of the HyperText Markup Language (HTML). HTML is extended with marks for dynamic content (Meta-HTML) and with marks specific to a user interface or access device. Documents to be interpreted by TelePortal are written in the Phone Markup Language (PML). Together, Mawl and TelePortal provide a new way to create integrated services, as well as IVR services. The ability to develop such services in a single environment appears to be unique. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Plný text