Relationship Between Ease of Use, Content, and User Satisfaction on Enterprise Content Management System (ECM)

Autor: null Suzila Mat Salleh, null Muhammad Aizuddin Abd Aziz, null Siti Fatimah Mardiah Hamzah, null Noor Hafiza Mohammed, null Hani Sakina Mohamad Yusof
Rok vydání: 2022
Předmět:
Zdroj: Journal of Advanced Research in Business and Management Studies. 26:10-16
ISSN: 2462-1935
DOI: 10.37934/arbms.26.1.1016
Popis: Technology advancement accelerated the movement of papers to digital platforms, resulting in the establishment of Enterprise Content Management Systems (ECM). Organisations are embracing ECM to maintain records and increase company productivity. Consequently, this research aims to determine the relationship between ease of use, ECM system content, and user satisfaction. The population of this study consists of 130 respondents. The researcher used simple random sampling technique to determine the estimated of 97 individuals as a sample size of the respondents for this research. A set of questionnaires were adopted from previous studies and distributed using email and WhatsApp application. However, only 52 questionnaires were received from therespondents. Data analysis was performed using SmartPLS version 3. Based on the findings, there was a significant association between the content of the ECM system, ease of use, and user satisfaction. In conclusion, all the hypotheses were supported
Databáze: OpenAIRE