The Effect of Service Quality and Employee Performance On Customer Satisfaction

Autor:	Rini Suryani, Gatot Wijayanto, Zulkarnain Zulkarnain, Alvi Furwanti Alwie
Rok vydání:	2022
Zdroj:	Devotion Journal of Community Service. 4:119-126
ISSN:	2797-6068 2777-0915
DOI:	10.36418/dev.v4i1.356
Popis:	Business competition that continues to increase requires business actors to continue to provide satisfaction to customers, the organization's efforts to provide satisfaction are carried out through the quality of service and the performance of its employees. This study aims to determine the effect of service quality and satisfaction on performance. This study uses a quantitative research method with a descriptive approach. Data collection techniques in this study used questionnaires and literature studies. The research data were then analyzed by testing reliability, validity and reliability using the SPSS program. The results of the study show that service quality and employee performance partially have a positive and significant effect on customer satisfaction
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::a571f5cafe753ad4266a5300b71de28a https://doi.org/10.36418/dev.v4i1.356 Zobrazit plný text záznamu