Management Information Technology and Quality Service Delivery in Government Institutions

Autor:	Stavros Kalogiannidis, Fotios Chatzitheodoridis, Olympia Papaevangelou, Athanasia Mavrommati
Rok vydání:	2023
Předmět:	Economics and Econometrics Business and International Management Finance
Zdroj:	WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS. 20:1074-1099
ISSN:	2224-2899 1109-9526
DOI:	10.37394/23207.2023.20.97
Popis:	The study was aimed at establishing the impact of management information technology on quality service delivery in government institutions using Greece as a case study. Specifically, the study sought to examine the relationship between IT infrastructure management, IT support systems, and Informational products and quality service delivery respectively. A cross-sectional survey research design based on a sample size composed of different government officials in Greece government institutions was conducted. Data was collected using survey questionnaires and document review. Data was first presented, analyzed and results interpreted based on descriptive statistics for categorical data and narratives for open ended questions. The study confirmed a significant positive relationship between the different independent variables (IT infrastructure management, IT support systems, and Informational products) and the dependent variable (Quality Service delivery) (p
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::a469d89bb833e7db56a68496fefd297f https://doi.org/10.37394/23207.2023.20.97 Zobrazit plný text záznamu