EMIS Success Modeling Using Information Systems Quality Factors
| Autor: | Winfred Yaokumah, Joseph K. Adjei, Lily Asiedu Danso |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Service quality
Information Systems and Management Knowledge management Computer science business.industry Strategy and Management media_common.quotation_subject Information quality Context (language use) Management Science and Operations Research Management Information Systems Nonprobability sampling System quality Information system The Internet Quality (business) business Information Systems media_common |
| Zdroj: | International Journal of Information Systems in the Service Sector. 13:65-81 |
| ISSN: | 1935-5696 1935-5688 |
| DOI: | 10.4018/ijisss.2021070105 |
| Popis: | This study validates the DeLone and McLean information systems (IS) success model in the context of education management information system (EMIS). It develops a model to examine the effect of IS quality factors (system quality, information quality, and service quality) on IS success (use, user satisfaction, and net benefit) of EMIS. The study employs purposive sampling technique to select participants and a validated structural questionnaire to collect data from 100 users of EMIS. Employing three multiple regression models, the results show that there is a statistical significant relationship between system quality, information quality, service quality, use, and user satisfaction. Overall, among the six constructs measured, the impact of system quality, information quality, and use significantly improve the net benefits of EMIS. However, service quality contributes insignificantly to user satisfaction. |
| Databáze: | OpenAIRE |
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