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This research has the purpose to study the use of volunteer workmanship with the purpose of solving janitorial service problems in the city of São Paulo. By means of technology and human capital, it is expected to promote social and economic impact on target audience, i.e., individuals from peripheral and of low-income areas of the city. The research results demonstrate that the volunteer work practice is present in the society since the primordial years of small towns and cities and the Human Capital Theory evidenced the importance to use and educate the human workmanship, as, according to this theory, this is the major economical agent of transformation. Linking the historic context with the janitorial and maintenance problems found in the city, we get to the hypothesis of joining the volunteer work with care of public services, promoting social impact and urban transformation. These characteristics are fundamental to make the city smart. It was concluded that São Paulo does not have an efficient management nor an innovative management to solve the analyzed problems; therefore, it is essential to present proposals with alternative solutions, which in a simple manner may be able to improve the efficiency using more technology and promoting a social-economical impact. |
