Improving Experiential Quality in Complex Service Environments: A Multi-level Analysis
| Autor: | Yuan Ye, Gregory R. Heim, Xin David Ding, Xiaosong (David) Peng |
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| Rok vydání: | 2016 |
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| Zdroj: | Academy of Management Proceedings. 2016:13113 |
| ISSN: | 2151-6561 0065-0668 |
| DOI: | 10.5465/ambpp.2016.13113abstract |
| Popis: | Hospitals today are posed with many requirements arising from government regulations and financial incentives to improve patient experiential quality. This study examines effects of two types of ho... |
| Databáze: | OpenAIRE |
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