Participatory Design for Optimizing the Implementation of New Transport Technology

Autor:	Geoff Dell, Elise Crawford, Ryan L. Kift, Yvonne Toft
Rok vydání:	2018
Předmět:	Process management User experience design business.industry Computer science End user Participatory design System integration Human factors integration Air traffic control Engineering design process business Desk
Zdroj:	Human Systems Engineering and Design ISBN: 9783030020521 IHSED
Popis:	The achievement of a seamless transportation system can potentially offer many efficiencies and passenger experience benefits. In support of this objective, many business units are moving towards a model similar to air traffic control. However, lack of attention to the user experience at the control desk can negatively extend to the user experience of customers. Considering current advancements and risk potential, it is prudent to learn from the systems integration experiences of others. To achieve this aim, this study captured the unique experiences of end-users of new technology for safety-critical control systems. The results showed that a lack of end-user participation during the design process could put optimal system performance at risk. An ‘exemplary’ participatory process is shared, along with some of the benefits of following this method for end users. The paper closes with future research directions.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::a18cd0dea42e048392f88e3cf68a0e87 https://doi.org/10.1007/978-3-030-02053-8_115 Zobrazit plný text záznamu