| Autor: |
Titik Purwati, Rafidah Rafidah, Atiqi Chollisni, Dina Mayasari Soeswoyo, Ade Risna Sari |
| Rok vydání: |
2021 |
| Zdroj: |
Linguistics and Culture Review. 6:277-287 |
| ISSN: |
2690-103X |
| DOI: |
10.21744/lingcure.v6ns1.2035 |
| Popis: |
The COVID-19 pandemic has disturbed people all over the world. The economy is limited, even services in various institutions are also limited. Thus, the purpose of this paper is to describe the concept of service management and the role of developing the creative economy of Banks in Indonesia in the COVID-19 Pandemic Era. This research is descriptive qualitative research. The types of research data are statements and patterns of service behavior of the tire management team in Indonesia. Data were collected through observation and interviews. The interview subjects were the public as bank consumers (respondents) and bank employees. The respondent selection system was used with a random system in accordance with research needs. The results prove the role of customer service in providing information to customers very well. Because the media used customer service in providing the information is very good and customers feel very satisfied for the services provided customer service. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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