Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja)
| Autor: | Aladeojebi Oluwatosin Isaiah, Olagunju Victor Olugbenga, David Love Opeyemi |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Total quality management
Knowledge management business.industry media_common.quotation_subject 05 social sciences Organizational performance Information and Communications Technology Service (economics) 0502 economics and business 050211 marketing Quality (business) Business 050203 business & management media_common |
| Zdroj: | International Journal of Scientific Research in Science, Engineering and Technology. :15-27 |
| ISSN: | 2394-4099 2395-1990 |
| Popis: | This research work assessed the TQM practices and its effect on organizational performance at Staunton and Lycett Nig. Limited, Abuja. A population of 60 workers comprising both senior and junior staff and also the technical staff was used for the study. The key findings showed there is a positive change in the organizational performance level of Staunton and Lycett Nig. Limited as a result of effective implementation of TQM practices. Finally, the authors recommends that the organization should enhanced the continuous implementation of TQM to increase performance. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|