Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja)

Autor: Aladeojebi Oluwatosin Isaiah, Olagunju Victor Olugbenga, David Love Opeyemi
Rok vydání: 2019
Předmět:
Zdroj: International Journal of Scientific Research in Science, Engineering and Technology. :15-27
ISSN: 2394-4099
2395-1990
Popis: This research work assessed the TQM practices and its effect on organizational performance at Staunton and Lycett Nig. Limited, Abuja. A population of 60 workers comprising both senior and junior staff and also the technical staff was used for the study. The key findings showed there is a positive change in the organizational performance level of Staunton and Lycett Nig. Limited as a result of effective implementation of TQM practices. Finally, the authors recommends that the organization should enhanced the continuous implementation of TQM to increase performance.
Databáze: OpenAIRE