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Hospital board members are essential to driving innovation, safety, and quality initiatives. With proper organizational alignment and background knowledge about the science of improvement, board members can pose inquisitive and thoughtful questions to the organization’s leaders about quality and safety. These exchanges can then lead to enhanced management engagement with frontline team members, which in turn can drive improvement. Similarly, participation of the hospital board in frontline celebrations of success can be invaluable for fostering a positive organizational culture. In short, the journey to high reliability can be greatly facilitated by board member, who are actively involved in learning about the structures, processes, and culture that drive quality and safety strategies. This chapter not only provides an overview of the fundamentals of the science of improvement but also describes how board members can become active thought leaders in making quality the organization’s central business strategy. |
