Manually Classifying User Search Queries on an Academic Library Web Site

Autor: Sonali R. Mishra, Julie Piacentine, Shevon Desai, Suzanne Chapman, Kat Hagedorn, Kenneth J. Varnum
Rok vydání: 2013
Předmět:
Zdroj: Journal of Web Librarianship. 7:401-421
ISSN: 1932-2917
1932-2909
DOI: 10.1080/19322909.2013.842096
Popis: The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the “one search” search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted through the site search box over the course of a month. Those 100 search terms accounted for 16 percent of total queries and were largely one-word searches for databases. In the follow-up investigation, the Library embarked on a more ambitious exploration of the 454,443 searches conducted during the winter 2011 semester, devising a method for selecting, categorizing, and summarizing user search queries. A sample of 1,201 searches from the search query logs was examined; after eliminating duplicate searches, there were 992 unique terms available for categorization. Using a non-overlapping sample of queries, a rubric was developed for categorizing user searches. Each of seven libr...
Databáze: OpenAIRE
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