The Mediating Role of Customer Relationship Stress of Hotel Employees in the Perceived Customer Badness Behavior-Customer Orientation Relationship

Autor:	Gilsoo Cha, Inhwan Jang
Rok vydání:	2020
Předmět:	Customer orientation business.industry Stress (linguistics) Customer relationship management Marketing business
Zdroj:	Journal of Tourism Management Research. 24:1-25
ISSN:	2092-528X
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9f340850f35df7643af269e2d692026e https://doi.org/10.18604/tmro.2020.24.1.1 Zobrazit plný text záznamu