Holistic requirements management considering the degree of requirements' performance

Autor:	Sandra Klute, Robert Refflinghaus, Horst-Artur Crostack
Rok vydání:	2011
Předmět:	Requirements management Business requirements Requirement Voice of the customer Non-functional requirement Process management Computer science Requirement prioritization Operations management Requirements elicitation General Business Management and Accounting Requirements analysis
Zdroj:	Total Quality Management & Business Excellence. 22:655-672
ISSN:	1478-3371 1478-3363
DOI:	10.1080/14783363.2011.568270
Popis:	The importance and topic of quality thinking have changed considerably over the last decades. Process orientation, continuous improvement and customer requirements have been increasingly focused. Accordingly, quality management occurs in all stages of the life cycle. Thereby customer requirements are the initial point. Subsequently, they have to be implemented to meet customer needs. Quality function deployment (QFD) is an established method for this. However, it only gives reasonable results if the customer requirements have been gathered completely and without loss and distortion of information. During the process of planning and developing complex facilities, this is difficult because of the multitude of different requirements and stakeholders. Furthermore, it has to be considered that stakeholders attach different importance to their expressed and latently existing requirements. For implementing requirements and consequently customer satisfaction, it is essential to regard the requirements' weightings...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9c3fbcf33ec3f795d258335a5fc54f56 https://doi.org/10.1080/14783363.2011.568270 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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