Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain

Autor:	Élisabeth Lefebvre, Samuel Fosso-Wamba, Louis A. Lefebvre, Ygal Bendavid
Rok vydání:	2008
Předmět:	Process management Data collection Supply chain management business.industry Computer science Supply chain Service management E-commerce Customer relationship management Living lab Operations management Performance indicator business Information Systems
Zdroj:	Information Systems and e-Business Management. 7:1-20
ISSN:	1617-9854 1617-9846
DOI:	10.1007/s10257-008-0092-2
Popis:	This paper attempts to track key performance indicators in order to assess the impacts of RFID technology in a five layer supply chain in the utility sector. Findings point to some performance improvements especially when RFID enables more integrated and more collaborative B-to-B e-commerce solutions. The research design involves multiple units and levels of analysis, and relies on diverse data collection methods and generates a vast amount of data. The concept of a living laboratory proved to be an insightful approach for exploring issues related to inter-company connectedness and relationship management.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9b33ea595a11f2bade2cd16e8fa881d8 https://doi.org/10.1007/s10257-008-0092-2 Zobrazit plný text záznamu Full text from SpringerLink