Upsizing the organization by attractive quality creation

Autor:	Noriaki Kano
Rok vydání:	1995
Předmět:	Pareto chart media_common.quotation_subject Customer perception Revenue Customer satisfaction Quality (business) Business Business activities Marketing media_common
Zdroj:	Total Quality Management ISBN: 9789401042406
DOI:	10.1007/978-94-011-0539-2_6
Popis:	It is not realistic for any company to assume that it will continue to succeed by just prolonging today’s excellent practices. To continue to survive and prosper, a company must possess two strategies — downsizing the existing businesses and upsizing into new businesses. Our definition of downsizing is to streamline the organization to reduce cost; upsizing, on the other hand, is to expand into new business activities to secure employment and enhance revenue.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9b19776bb20b63aecf14dc436c8021eb https://doi.org/10.1007/978-94-011-0539-2_6 Zobrazit plný text záznamu