Managerial roles and choice of performance measures in the Kenyan five-star hotels using a cross-sectional correlational design

Autor:	Billy Indeche Wadongo, Odhuno Edwin, Kambona Ouma Oscar
Rok vydání:	2010
Předmět:	Kenya Performance management Hospitality business.industry Job performance Tourism Leisure and Hospitality Management Human resource management Control (management) Performance measurement Marketing business Hospitality industry
Zdroj:	Managing Leisure. 15:17-31
ISSN:	1466-450X 1360-6719
DOI:	10.1080/13606710903447980
Popis:	Performance management was traditionally defined as the process of financial control, in which the mission and strategy are translated into budgets, and subsequently results are compared with budgets in Kenya. Despite the progress taking place with regard to the design of more effective performance measurement systems, little is known about the linkage between managerial roles and performance dimension measures, yet this provides the best opportunity for organizations to improve their performance measurement systems. A cross-sectional correlational study of 160 managers in six five-star hotels in Nairobi and Mombasa, Kenya found the relationships between managerial roles and choice of performance measures. Hospitality organizations that want to implement effective performance management systems should use managerial roles to influence managers’ choice of performance measures.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9aab1a4cf7c53d385e1d799199d68acf https://doi.org/10.1080/13606710903447980 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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