Brand as Promise

Autor: Vikram R. Bhargava, Suneal Bedi
Rok vydání: 2021
Předmět:
Zdroj: Journal of Business Ethics. 179:919-936
ISSN: 1573-0697
0167-4544
DOI: 10.1007/s10551-021-04834-z
Popis: Brands are widely regarded as a constellation of shared associations surrounding a company and its offerings. On the traditional view of brands, these associations are regarded as perceptions and attitudes in consumers’ minds in relation to a company. We argue that this traditional framing of brands faces an explanatory problem: the inability to satisfactorily explain why certain branding activism initiatives elicit the moralized reactive attitudes that are paradigmatic responses to wrongdoing. In this paper, we argue for a reframing of brands that calls for viewing brands as a series of normatively binding expectations that are ethically akin to promises. Our promissory framing of brands avoids the explanatory problem, illuminates a number of ethical requirements on branding, and reconceptualizes the role of brand managers.
Databáze: OpenAIRE