Creation of Two-dimensional Face Scale to Estimate Patient Satisfaction and its Evaluation

Autor:	Tosiya Tutumi, Yoko Nagumo, Kanako Uno, Hidetosi Yamada, Keiko Goto, Koichiro Takanaka
Rok vydání:	2006
Předmět:	Patient satisfaction Scale (ratio) Feeling media_common.quotation_subject Significant difference Face scale Statistics Psychology Simulation media_common
Zdroj:	Iryo Yakugaku (Japanese Journal of Pharmaceutical Health Care and Sciences). 32:1021-1026
ISSN:	1882-1499 1346-342X
DOI:	10.5649/jjphcs.32.1021
Popis:	To better estimate patient satisfaction, we developed a two-dimensional face scale to improve on the one-dimensional face scale. A major reason for doing this was to evaluate negative feelings which are often underestimated since Japanese patients are reluctant to express such feelings.Using more than 300 responders, we conducted a comparison of our original one-dimensional written scale (Scale A), a one-dimensional face scale (Scale B) and a two-dimensional face scale (Scale C). The results showed feelings of dissatisfaction with Scale C were significantly less than for Scale A and B and there was no significant difference between Scale A and B in this respect. In addition, over 80% of the responders favored Scale C from an accuracy point of view but for simplicity Scale B was preferable, and this was so for responders of all ages.
Databáze:	OpenAIRE
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