Patient satisfaction as quality indicator in a Nuclear Medicine Department
| Autor: | M. Cortés Romera, C. Martínez Delgado, M.P. Talavera Rubio, S. Ruiz Solís, M.A. Palomar Muñoz, A.M. García Vicente, S. Rodado Marina, V.M. Poblete García, A. Soriano Castrejón |
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| Rok vydání: | 2007 |
| Předmět: |
Microbiology (medical)
Waiting time medicine.medical_specialty business.industry media_common.quotation_subject Immunology Mean age Quality dimensions Patient satisfaction Waiting list Family medicine Scale (social sciences) medicine Immunology and Allergy Quality (business) business Nuclear medicine media_common |
| Zdroj: | Revista Española de Medicina Nuclear (English Edition). 26:146-152 |
| ISSN: | 1578-200X |
| DOI: | 10.1016/s1578-200x(07)70055-4 |
| Popis: | Objective To assess patient satisfaction and dissatisfaction with a Nuclear Medicine Department. Material and methods A questionnaire was designed with 9 closed questions, 1 with a numerical scale (1-10) and 1 with an open question for suggestions. The questions included different quality dimensions of the department related with waiting time for the scan, information, facilities, attention manner with department staff and global satisfaction (numerical scale,1-10). Dissatisfaction was determined by analyzing the written complaints for the last 6 years. Results A total of 671 questionnaires were obtained, 58% of those surveyed being women. The mean age of patients was 56.5 (±16.26). The information provided was correct in 81.7 % of cases. Equipment and facilities were correct for 74.5 % of patients. Waiting list and waiting time were correct for 70 % and 66.4% respectively. The attention manner of the department staff was the most satisfactory dimension (98.7 %). Global satisfaction was positive (≥ 7 out of 10) in 82.8 % of the patients. Twenty-nine complaints were received. Most of them were based on waiting list (12) and disagreement with assistance (9). Conclusions Global satisfaction was high in most of patients. Waiting time was the dimension with the lowest level of satisfaction and subsidiary of improvement plans. The primary spontaneous complain by our patients was due to the waiting list. |
| Databáze: | OpenAIRE |
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