A Framework for the Quality Evaluation of B2C M-Commerce Services

Autor:	Antonia Stefani, Vassilios Stefanis, John Garofalakis
Rok vydání:	2011
Předmět:	Process management Computer science business.industry media_common.quotation_subject Mobile commerce Information quality Software quality Software quality analyst Quality (business) Consumer-to-business business Quality of analytical results Software quality control media_common
Zdroj:	International Journal of Handheld Computing Research. 2:73-91
ISSN:	1947-9166 1947-9158
DOI:	10.4018/jhcr.2011070105
Popis:	Business to consumer m-commerce services are here to stay. Their specifics, as software artifacts, indicate that they are primarily and most importantly user-driven; as such user perceived quality assessment should be an integral part of their design process. Mobile design processes still lack a formal and systematic quality control method. This paper explores m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. The goal is to provide a quality map of a B2C m-commerce system in order to facilitate more accurate and detailed quality evaluation. The result is a new evaluation framework based on decomposition of m-commerce services to three distinct user-software interaction patterns and mapping to ISO9126 quality characteristics.
Databáze:	OpenAIRE
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