Critical Success Factors of e-Learning Scenarios for ERP End-User Training

Autor:	Lukas Paa, Nesrin Ates
Rok vydání:	2013
Předmět:	Blended learning Service quality End user media_common.quotation_subject Applied psychology Critical success factor Information system Systems engineering Information quality Quality (business) Duration (project management) Psychology media_common
Zdroj:	Innovation and Future of Enterprise Information Systems ISBN: 9783642370205 ERP Future
DOI:	10.1007/978-3-642-37021-2_8
Popis:	Based on the updated DeLone and McLean information system success model (ISSM) this study examines the determinants for successful use of e-learning to teach theoretical knowledge and skills concerning an ERP system. A blended learning scenario applied at an undergraduate course at the University of Innsbruck served as the object of investigation. Particular attention was paid to the impact of a reduction in the duration of instructor led lectures on the six dimensions of the ISSM and the effects among each dimension. The results show that information quality and service quality have significant influence on the learners’ satisfaction and success, especially when face-to-face session duration is reduced. With high quality content on the learn management system and good support during e-learning periods however, no significant loss in learning success, perceived by learners as well as measured in test results, could be detected.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::95dc8a6c74733c1a122dd70a42261ca6 https://doi.org/10.1007/978-3-642-37021-2_8 Zobrazit plný text záznamu