Taming the Customer Support Queue: A Kanban Experience Report
| Autor: | Karen Greaves |
|---|---|
| Rok vydání: | 2011 |
| Předmět: |
Process management
Quality management Computer science business.industry media_common.quotation_subject Control (management) ComputerApplications_COMPUTERSINOTHERSYSTEMS Customer advocacy Software bug Kanban (development) Quality (business) Customer intelligence business Agile software development media_common |
| Zdroj: | AGILE |
| DOI: | 10.1109/agile.2011.9 |
| Popis: | Dealing with customer support issues can often affect Agile teams negatively. It can impact both their focus on new features and their predictability. This paper shows how Fundamo made use of a Kanban system to take control of their customer support issues and drive quality improvements in their Agile development process. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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