From Snake-Oil to Science
| Autor: | Chelsea Meenan, Kristin Johnson, Jeff Sauro |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Knowledge management
Interview business.industry 05 social sciences 020207 software engineering 02 engineering and technology Maturity (finance) Capability Maturity Model User experience design 0202 electrical engineering electronic engineering information engineering 0501 psychology and cognitive sciences Business Service Integration Maturity Model Snake oil 050107 human factors |
| Zdroj: | CHI Extended Abstracts |
| DOI: | 10.1145/3027063.3053350 |
| Popis: | A growing number of organizations want to better understand how to properly grow and implement a User Experience practice. While there is a general sentiment that a more mature UX practice leads to organizational success, there is surprisingly little data about what constitutes UX maturity. This case study describes the first steps into an empirically derived maturity model and describes what we've learned from interviewing seasoned UX professionals and surveying practitioners from dozens of organizations. Preliminary results indicate that our empirically-based approach is understandable and flexible enough to be applied across a broad range of organizations and industries. Ultimately, our objective is to move the practice of assessing UX maturity from snake-oil to science. To do so, we aim to identify the variables that differentiate immature from mature UX practices and establish a link between UX maturity and company success. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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