Self-efficacy as a Mediator and Moderator Between Emotional Labor and Job Satisfaction: A Case Study of Public Service Employees in Taiwan

Autor:	Jun Yi Hsieh, Chih-Wei Hsieh, Irving Yi-Feng Huang
Rok vydání:	2016
Předmět:	Public Administration Strategy and Management 05 social sciences Job design Job attitude Context (language use) Moderation 0506 political science Emotional labor Job performance Negative relationship 0502 economics and business 050602 political science & public administration Job satisfaction Psychology Social psychology reproductive and urinary physiology 050203 business & management
Zdroj:	Public Performance & Management Review. 40:71-96
ISSN:	1557-9271 1530-9576
DOI:	10.1080/15309576.2016.1177557
Popis:	This study examines the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context. The results of regression analyses from a dataset of 315 frontline employees in Taiwan support the concept that different forms of emotional labor have distinct patterns of relationship with job satisfaction. Furthermore, self-efficacy mediates the positive effect of emotional labor and alleviates its negative relationship with job satisfaction. These findings are a reminder that while emotional labor can be taxing, the potential for job satisfaction to increase, rather than decrease, through effective management of such labor should not be underestimated.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9562d6ff4b4b22d2ed2b40759354dc34 https://doi.org/10.1080/15309576.2016.1177557 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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